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Date: 14 Aug 2007 15:51:21
From: ufatbastehd
Subject: rear de reailer broke off
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On my new Specilazed road bike my rear derailer snapped off when I
was 30 mi from my house.
I noticed afterwards that my chain had a link that was coming off
This is on a bike less than 3 months old with less than 350 miles.
Brought it to the store where I bought it and they say its not
covered by warranty. I had it in the same LBS Sunday as the chain was
jumping off and slipping.
Bike has never been laid down or crashed.
I had a huge arguement with the LBS owner.
I told him if he bills me I will take my business elsewhere.
Shouldn't this be covered on such a new bike?
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Date: 16 Aug 2007 15:29:20
From: ufatbastehd
Subject: Re: rear de reailer broke off
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On Aug 16, 5:38 pm, catzz66 <catz...@threeletterservice.com > wrote:
> ufatbastehd wrote:
> > brickson wrote:
> >>0 1 2 3 4 5 6 7 8 9 10 +10dB
> >>
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Date: 17 Aug 2007 04:59:23
From: catzz66
Subject: Re: rear de reailer broke off
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ufatbastehd wrote:
> On Aug 16, 5:38 pm, catzz66 <catz...@threeletterservice.com> wrote:
>
>>Did you have any kind of warranty? What did the $100 you paid cover?
>>Parts and labor?
>
>
> It covered parts. New Derailer , new chain and some spokes.
> The LBS gave me the parts at cost and did not bill for labor or so
> they say.
> The new rear derailer is an Ultegra an upgrade from the 105 that was
> on the bike
> I am going to contact Shimano and Specialized see if I can re-coop
> some cash.
> The bike was only 3-4 months old and had under 350 mi so I don't
> understand how I could not be covered.
>
> Its not like a rim was bent or something a critical part failed after
> the bike was at the LBS twice for shifting and chain issues
>
When I bought my bike from a big shop here, I got no warranty either,
just a free tuneup during the first 12 months. This may not be what you
wanted to hear, but if you didn't get any kind of warranty for a certain
agreed period, what they did may have been their standard policy and
they were probably not out of line. Now if they'd wanted a "customer
for life" ...
A buddy of mine gets free lifetime (life of the bike) maintenance on his
Fuji he bought from a small mom and pop chain of bike shops here, but he
pays for parts. That was his deal, though. Mine was different, but
luckily all I have needed was to replace a broken spoke nipple for $16.
Anyway, good luck to you.
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Date: 16 Aug 2007 14:17:57
From: ufatbastehd
Subject: Re: rear de reailer broke off
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On Aug 15, 10:23 am, RBrickston <rb20170REM...@yahoo.com > wrote:
> In article <1187131881.996550.260...@b79g2000hse.googlegroups.com>,
> ufatbas...@gmail.com says...
>
>
>
> > On my new Specilazed road bike my rear derailer snapped off when I
> > was 30 mi from my house.
>
> > I noticed afterwards that my chain had a link that was coming off
>
> > This is on a bike less than 3 months old with less than 350 miles.
>
> > Brought it to the store where I bought it and they say its not
> > covered by warranty. I had it in the same LBS Sunday as the chain was
> > jumping off and slipping.
>
> > Bike has never been laid down or crashed.
>
> > I had a huge arguement with the LBS owner.
> > I told him if he bills me I will take my business elsewhere.
>
> > Shouldn't this be covered on such a new bike?
>
> 0 1 2 3 4 5 6 7 8 9 10 +10dB
>
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Date: 16 Aug 2007 16:38:22
From: catzz66
Subject: Re: rear de reailer broke off
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ufatbastehd wrote:
> brickson wrote:
>>0 1 2 3 4 5 6 7 8 9 10 +10dB
>>
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Date: 15 Aug 2007 14:23:22
From: RBrickston
Subject: Re: rear de reailer broke off
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In article <1187131881.996550.260060@b79g2000hse.googlegroups.com >,
ufatbasted@gmail.com says...
> On my new Specilazed road bike my rear derailer snapped off when I
> was 30 mi from my house.
>
> I noticed afterwards that my chain had a link that was coming off
>
> This is on a bike less than 3 months old with less than 350 miles.
>
>
> Brought it to the store where I bought it and they say its not
> covered by warranty. I had it in the same LBS Sunday as the chain was
> jumping off and slipping.
>
>
> Bike has never been laid down or crashed.
>
> I had a huge arguement with the LBS owner.
> I told him if he bills me I will take my business elsewhere.
>
> Shouldn't this be covered on such a new bike?
>
0 1 2 3 4 5 6 7 8 9 10 +10dB
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Date: 18 Aug 2007 09:14:13
From: Tom \Johnny Sunset\ Sherman
Subject: Re: rear derailer broke off
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R. Brickston wrote:
>
> 0 1 2 3 4 5 6 7 8 9 10 +10dB
>
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Date: 14 Aug 2007 16:40:43
From: Bill Sornson
Subject: Re: rear de reailer broke off
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ufatbastehd wrote:
> On my new Specilazed road bike my rear derailer snapped off when I
> was 30 mi from my house.
>
> I noticed afterwards that my chain had a link that was coming off
>
> This is on a bike less than 3 months old with less than 350 miles.
>
>
> Brought it to the store where I bought it and they say its not
> covered by warranty. I had it in the same LBS Sunday as the chain was
> jumping off and slipping.
>
>
> Bike has never been laid down or crashed.
>
> I had a huge arguement with the LBS owner.
> I told him if he bills me I will take my business elsewhere.
>
> Shouldn't this be covered on such a new bike?
Yes.
I had a Fisher Paragon ($1200 bike...in 1996) that had ALL kinds of
problems, culminating in the rear derailleur falling apart as I was
literally "just riding along" (JRA) -- climbing a steep hill, actually, but
nothing drastic. Turned out the frame was misaligned, causing all sorts of
drivetrain issues. They replaced it under warranty, and the new one was
fine.
Raise hell.
BS (not a bit)
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Date: 14 Aug 2007 20:02:08
From: Gooserider
Subject: Re: rear de reailer broke off
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"Bill Sornson" <askme@ask.me > wrote in message
news:46c23d7d$0$3840$4c368faf@roadrunner.com...
> ufatbastehd wrote:
>> On my new Specilazed road bike my rear derailer snapped off when I
>> was 30 mi from my house.
>>
>> I noticed afterwards that my chain had a link that was coming off
>>
>> This is on a bike less than 3 months old with less than 350 miles.
>>
>>
>> Brought it to the store where I bought it and they say its not
>> covered by warranty. I had it in the same LBS Sunday as the chain was
>> jumping off and slipping.
>>
>>
>> Bike has never been laid down or crashed.
>>
>> I had a huge arguement with the LBS owner.
>> I told him if he bills me I will take my business elsewhere.
>>
>> Shouldn't this be covered on such a new bike?
>
> Yes.
>
> I had a Fisher Paragon ($1200 bike...in 1996) that had ALL kinds of
> problems, culminating in the rear derailleur falling apart as I was
> literally "just riding along" (JRA) -- climbing a steep hill, actually,
> but nothing drastic. Turned out the frame was misaligned, causing all
> sorts of drivetrain issues. They replaced it under warranty, and the new
> one was fine.
>
> Raise hell.
>
> BS (not a bit)
And if the dealer isn't compliant, I'd sent pictures and a nice letter to
Specialized. Your bike had too few miles for this sort of problem to occur.
Somebody dropped the ball in assembly.
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Date: 14 Aug 2007 23:15:01
From: Mike Jacoubowsky
Subject: Re: rear de reailer broke off
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> And if the dealer isn't compliant, I'd sent pictures and a nice letter to
> Specialized. Your bike had too few miles for this sort of problem to
> occur. Somebody dropped the ball in assembly.
Most likely the blame lies with the manufacturer, since that's where the
chains are installed. It's unfortunate the shop got as defensive about it as
they did, since the manufacturer, with appropriate documentation (photos and
explanations about what exactly happened), will probably stand behind it.
--Mike-- Chain Reaction Bicycles
www.ChainReactionBicycles.com
"Gooserider" <Gooserider@mouse-potato.com > wrote in message
news:46c24282$0$6417$4c368faf@roadrunner.com...
>
> "Bill Sornson" <askme@ask.me> wrote in message
> news:46c23d7d$0$3840$4c368faf@roadrunner.com...
>> ufatbastehd wrote:
>>> On my new Specilazed road bike my rear derailer snapped off when I
>>> was 30 mi from my house.
>>>
>>> I noticed afterwards that my chain had a link that was coming off
>>>
>>> This is on a bike less than 3 months old with less than 350 miles.
>>>
>>>
>>> Brought it to the store where I bought it and they say its not
>>> covered by warranty. I had it in the same LBS Sunday as the chain was
>>> jumping off and slipping.
>>>
>>>
>>> Bike has never been laid down or crashed.
>>>
>>> I had a huge arguement with the LBS owner.
>>> I told him if he bills me I will take my business elsewhere.
>>>
>>> Shouldn't this be covered on such a new bike?
>>
>> Yes.
>>
>> I had a Fisher Paragon ($1200 bike...in 1996) that had ALL kinds of
>> problems, culminating in the rear derailleur falling apart as I was
>> literally "just riding along" (JRA) -- climbing a steep hill, actually,
>> but nothing drastic. Turned out the frame was misaligned, causing all
>> sorts of drivetrain issues. They replaced it under warranty, and the new
>> one was fine.
>>
>> Raise hell.
>>
>> BS (not a bit)
>
> And if the dealer isn't compliant, I'd sent pictures and a nice letter to
> Specialized. Your bike had too few miles for this sort of problem to
> occur. Somebody dropped the ball in assembly.
>
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