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Main
Date: 07 May 2007 20:34:39
From: rod shaftesbury
Subject: planet bike's awesome customer service
|
I had purchased a planet bike superflash blinkie in November of last
year. I was riding the 5 boro bike tour and the light fell out of it's
housing. I called them this morning to see if this type of thing is
covered under warranty and they were like "Yeah, sure, no problem.
We'll send it out today"...Oh, and a real person answered the phone
quickly, i.e. no IVR/voice tree from hell.
So, if you are considering purchasing an accessory and a planet bike
product is an option, you might want to remember PB's great customer
service when deciding which accessory to buy!
To me, it is worth extra money for good service...
signed, a happy customer, who is appreciative of good service....
thanks
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|
| |
Date: 13 May 2007 21:03:47
From: Hank Wirtz
Subject: Re: planet bike's awesome customer service
|
On May 13, 3:22 pm, Michael Press <rub...@pacbell.net > wrote:
> In article
> <1179067868.869086.45...@l77g2000hsb.googlegroups.com>,
> Ozark Bicycle <bicycleatel...@ozarkbicycleservice.com> wrote:
>
>
>
> > On May 12, 9:54 pm, Michael Press <rub...@pacbell.net> wrote:
> > > In article
> > > <1178903771.559288.230...@e51g2000hsg.googlegroups.com>,
> > > Hank Wirtz <h...@wirtznet.net> wrote:
>
> > > > On May 11, 9:53 am, Michael Press <rub...@pacbell.net> wrote:
> > > >> In article
> > > >> <1178901210.172808.293...@e51g2000hsg.googlegroups.com>,
> > > >> Hank Wirtz <h...@wirtznet.net> wrote:
> > > >>> On May 10, 10:59 pm, Michael Press <rub...@pacbell.net> wrote:
> > > >>>> In article
> > > >>>> <1178744129.528595.103...@e65g2000hsc.googlegroups.com>,
> > > >>>> Hank Wirtz <h...@wirtznet.net> wrote:
> > > >>>>> On May 8, 10:49 pm, Michael Press <rub...@pacbell.net> wrote:
> > > >>>>>> In article <EeKdnRxjDZyMmNzbnZ2dnUVZ_vKun...@comcast.com>,
> > > >>>>>> "Jay - BFri Commuter" <jbol...@gmail.com> wrote:
> > > >>>>>>> "rod shaftesbury" <upyo...@bunghole.com> wrote in message
> > > >>>>>>>news:2007050716344016807-upyours@bungholecom...
> > > >>>>>>>>I had purchased a planet bike superflash blinkie in November of last year.
> > > >>>>>>>>I was riding the 5 boro bike tour and the light fell out of it's housing. I
> > > >>>>>>>>called them this morning to see if this type of thing is covered under
> > > >>>>>>>>warranty and they were like "Yeah, sure, no problem. We'll send it out
> > > >>>>>>>>today"...Oh, and a real person answered the phone quickly, i.e. no
> > > >>>>>>>>IVR/voice tree from hell.
>
> > > >>>>>>>> So, if you are considering purchasing an accessory and a planet bike
> > > >>>>>>>> product is an option, you might want to remember PB's great customer
> > > >>>>>>>> service when deciding which accessory to buy!
>
> > > >>>>>>>> To me, it is worth extra money for good service...
>
> > > >>>>>>>> signed, a happy customer, who is appreciative of good service....
>
> > > >>>>>>>> thanks
>
> > > >>>>>>> Since it looks like this thread has morphed into 'good customer service
>
> > > >>>>>> It did not `morph'. This is the original topic. You are responding
> > > >>>>>> to the first post in the thread.
>
> > > >>>>> Unclench, Michael.
>
> > > >>>> Did you see the anomaly? Do you wish to comment on the substance?
> > > >>>> No. Play to the cheap seats, and you will always have friends.
>
> > > >>> I don't think that it's playing to the cheap seats to point out that
> > > >>> probably 1 in 20 of your posts is to "correct" someone within your
> > > >>> self-made framework of netiquette. The guy was pointing out that the
> > > >>> OP was about Planet Bike's CS, not CS in general.
>
> > > >>> But that's right, you don't read subject lines.
>
> > > >>> Dork.
>
> > > >> You speak for the original poster?
>
> > > > I speak to the exact text of the original post's subject line, "planet
> > > > bike's awesome customer service."
>
> > > > But as you've pointed out before, you don't read subject lines.
>
> > > Read Jay's words again. "Since it looks like this
> > > thread has morphed into 'good customer service
> > > experiences', I need to praise Bike Friday."
>
> > > Observe the use of the past tense, and that he replies
> > > to the original poster. In fact the thread had not
> > > (meta)morph(osed), contrary to what you say.
>
> > > Also note that I did not bring in etiquette either
> > > implictly or explicitly. Implying that I did is
> > > misleading.
>
> > > Playng to the cheap seats is in your tone and style of
> > > discourse. Your initial post is an injunction. We have
> > > not contract where I allow you to issue injunctions to
> > > me. Use of coarse language is an explicit part of your
> > > style, in this case an attempt (successful) to call
> > > down derision.
>
> > "Unclench" is coarse language?? It might have referred to your jaw,
> > not your a**, you know.
>
> Hank has answered that one.
Yup. I used the term not out of vulgarity, but technically, as a
description of your neurosis.
|
| | |
Date: 13 May 2007 23:01:18
From: Michael Press
Subject: Re: planet bike's awesome customer service
|
In article
<1179115427.367342.254890@y80g2000hsf.googlegroups.com >,
Hank Wirtz <hank@wirtznet.net > wrote:
> On May 13, 3:22 pm, Michael Press <rub...@pacbell.net> wrote:
> > In article
> > <1179067868.869086.45...@l77g2000hsb.googlegroups.com>,
> > Ozark Bicycle <bicycleatel...@ozarkbicycleservice.com> wrote:
> >
> >
> >
> > > On May 12, 9:54 pm, Michael Press <rub...@pacbell.net> wrote:
> > > > In article
> > > > <1178903771.559288.230...@e51g2000hsg.googlegroups.com>,
> > > > Hank Wirtz <h...@wirtznet.net> wrote:
> >
> > > > > On May 11, 9:53 am, Michael Press <rub...@pacbell.net> wrote:
> > > > >> In article
> > > > >> <1178901210.172808.293...@e51g2000hsg.googlegroups.com>,
> > > > >> Hank Wirtz <h...@wirtznet.net> wrote:
> > > > >>> On May 10, 10:59 pm, Michael Press <rub...@pacbell.net> wrote:
> > > > >>>> In article
> > > > >>>> <1178744129.528595.103...@e65g2000hsc.googlegroups.com>,
> > > > >>>> Hank Wirtz <h...@wirtznet.net> wrote:
> > > > >>>>> On May 8, 10:49 pm, Michael Press <rub...@pacbell.net> wrote:
> > > > >>>>>> In article <EeKdnRxjDZyMmNzbnZ2dnUVZ_vKun...@comcast.com>,
> > > > >>>>>> "Jay - BFri Commuter" <jbol...@gmail.com> wrote:
> > > > >>>>>>> "rod shaftesbury" <upyo...@bunghole.com> wrote in message
> > > > >>>>>>>news:2007050716344016807-upyours@bungholecom...
> > > > >>>>>>>>I had purchased a planet bike superflash blinkie in November of last year.
> > > > >>>>>>>>I was riding the 5 boro bike tour and the light fell out of it's housing. I
> > > > >>>>>>>>called them this morning to see if this type of thing is covered under
> > > > >>>>>>>>warranty and they were like "Yeah, sure, no problem. We'll send it out
> > > > >>>>>>>>today"...Oh, and a real person answered the phone quickly, i.e. no
> > > > >>>>>>>>IVR/voice tree from hell.
> >
> > > > >>>>>>>> So, if you are considering purchasing an accessory and a planet bike
> > > > >>>>>>>> product is an option, you might want to remember PB's great customer
> > > > >>>>>>>> service when deciding which accessory to buy!
> >
> > > > >>>>>>>> To me, it is worth extra money for good service...
> >
> > > > >>>>>>>> signed, a happy customer, who is appreciative of good service....
> >
> > > > >>>>>>>> thanks
> >
> > > > >>>>>>> Since it looks like this thread has morphed into 'good customer service
> >
> > > > >>>>>> It did not `morph'. This is the original topic. You are responding
> > > > >>>>>> to the first post in the thread.
> >
> > > > >>>>> Unclench, Michael.
> >
> > > > >>>> Did you see the anomaly? Do you wish to comment on the substance?
> > > > >>>> No. Play to the cheap seats, and you will always have friends.
> >
> > > > >>> I don't think that it's playing to the cheap seats to point out that
> > > > >>> probably 1 in 20 of your posts is to "correct" someone within your
> > > > >>> self-made framework of netiquette. The guy was pointing out that the
> > > > >>> OP was about Planet Bike's CS, not CS in general.
> >
> > > > >>> But that's right, you don't read subject lines.
> >
> > > > >>> Dork.
> >
> > > > >> You speak for the original poster?
> >
> > > > > I speak to the exact text of the original post's subject line, "planet
> > > > > bike's awesome customer service."
> >
> > > > > But as you've pointed out before, you don't read subject lines.
> >
> > > > Read Jay's words again. "Since it looks like this
> > > > thread has morphed into 'good customer service
> > > > experiences', I need to praise Bike Friday."
> >
> > > > Observe the use of the past tense, and that he replies
> > > > to the original poster. In fact the thread had not
> > > > (meta)morph(osed), contrary to what you say.
> >
> > > > Also note that I did not bring in etiquette either
> > > > implictly or explicitly. Implying that I did is
> > > > misleading.
> >
> > > > Playng to the cheap seats is in your tone and style of
> > > > discourse. Your initial post is an injunction. We have
> > > > not contract where I allow you to issue injunctions to
> > > > me. Use of coarse language is an explicit part of your
> > > > style, in this case an attempt (successful) to call
> > > > down derision.
> >
> > > "Unclench" is coarse language?? It might have referred to your jaw,
> > > not your a**, you know.
> >
> > Hank has answered that one.
>
> Yup. I used the term not out of vulgarity, but technically, as a
> description of your neurosis.
Wrap it in pretty paper, it remains coarse. Are you my analyst?
--
Michael Press
|
| |
Date: 13 May 2007 07:51:08
From: Ozark Bicycle
Subject: Re: planet bike's awesome customer service
|
On May 12, 9:54 pm, Michael Press <rub...@pacbell.net > wrote:
> In article
> <1178903771.559288.230...@e51g2000hsg.googlegroups.com>,
> Hank Wirtz <h...@wirtznet.net> wrote:
>
>
>
>
>
> > On May 11, 9:53 am, Michael Press <rub...@pacbell.net> wrote:
> >> In article
> >> <1178901210.172808.293...@e51g2000hsg.googlegroups.com>,
> >> Hank Wirtz <h...@wirtznet.net> wrote:
> >>> On May 10, 10:59 pm, Michael Press <rub...@pacbell.net> wrote:
> >>>> In article
> >>>> <1178744129.528595.103...@e65g2000hsc.googlegroups.com>,
> >>>> Hank Wirtz <h...@wirtznet.net> wrote:
> >>>>> On May 8, 10:49 pm, Michael Press <rub...@pacbell.net> wrote:
> >>>>>> In article <EeKdnRxjDZyMmNzbnZ2dnUVZ_vKun...@comcast.com>,
> >>>>>> "Jay - BFri Commuter" <jbol...@gmail.com> wrote:
> >>>>>>> "rod shaftesbury" <upyo...@bunghole.com> wrote in message
> >>>>>>>news:2007050716344016807-upyours@bungholecom...
> >>>>>>>>I had purchased a planet bike superflash blinkie in November of last year.
> >>>>>>>>I was riding the 5 boro bike tour and the light fell out of it's housing. I
> >>>>>>>>called them this morning to see if this type of thing is covered under
> >>>>>>>>warranty and they were like "Yeah, sure, no problem. We'll send it out
> >>>>>>>>today"...Oh, and a real person answered the phone quickly, i.e. no
> >>>>>>>>IVR/voice tree from hell.
>
> >>>>>>>> So, if you are considering purchasing an accessory and a planet bike
> >>>>>>>> product is an option, you might want to remember PB's great customer
> >>>>>>>> service when deciding which accessory to buy!
>
> >>>>>>>> To me, it is worth extra money for good service...
>
> >>>>>>>> signed, a happy customer, who is appreciative of good service....
>
> >>>>>>>> thanks
>
> >>>>>>> Since it looks like this thread has morphed into 'good customer service
>
> >>>>>> It did not `morph'. This is the original topic. You are responding
> >>>>>> to the first post in the thread.
>
> >>>>> Unclench, Michael.
>
> >>>> Did you see the anomaly? Do you wish to comment on the substance?
> >>>> No. Play to the cheap seats, and you will always have friends.
>
> >>> I don't think that it's playing to the cheap seats to point out that
> >>> probably 1 in 20 of your posts is to "correct" someone within your
> >>> self-made framework of netiquette. The guy was pointing out that the
> >>> OP was about Planet Bike's CS, not CS in general.
>
> >>> But that's right, you don't read subject lines.
>
> >>> Dork.
>
> >> You speak for the original poster?
>
> > I speak to the exact text of the original post's subject line, "planet
> > bike's awesome customer service."
>
> > But as you've pointed out before, you don't read subject lines.
>
> Read Jay's words again. "Since it looks like this
> thread has morphed into 'good customer service
> experiences', I need to praise Bike Friday."
>
> Observe the use of the past tense, and that he replies
> to the original poster. In fact the thread had not
> (meta)morph(osed), contrary to what you say.
>
> Also note that I did not bring in etiquette either
> implictly or explicitly. Implying that I did is
> misleading.
>
> Playng to the cheap seats is in your tone and style of
> discourse. Your initial post is an injunction. We have
> not contract where I allow you to issue injunctions to
> me. Use of coarse language is an explicit part of your
> style, in this case an attempt (successful) to call
> down derision.
>
"Unclench" is coarse language?? It might have referred to your jaw,
not your a**, you know.
|
| | |
Date: 13 May 2007 15:22:12
From: Michael Press
Subject: Re: planet bike's awesome customer service
|
In article
<1179067868.869086.45720@l77g2000hsb.googlegroups.com >,
Ozark Bicycle <bicycleatelier@ozarkbicycleservice.com > wrote:
> On May 12, 9:54 pm, Michael Press <rub...@pacbell.net> wrote:
> > In article
> > <1178903771.559288.230...@e51g2000hsg.googlegroups.com>,
> > Hank Wirtz <h...@wirtznet.net> wrote:
> >
> >
> >
> >
> >
> > > On May 11, 9:53 am, Michael Press <rub...@pacbell.net> wrote:
> > >> In article
> > >> <1178901210.172808.293...@e51g2000hsg.googlegroups.com>,
> > >> Hank Wirtz <h...@wirtznet.net> wrote:
> > >>> On May 10, 10:59 pm, Michael Press <rub...@pacbell.net> wrote:
> > >>>> In article
> > >>>> <1178744129.528595.103...@e65g2000hsc.googlegroups.com>,
> > >>>> Hank Wirtz <h...@wirtznet.net> wrote:
> > >>>>> On May 8, 10:49 pm, Michael Press <rub...@pacbell.net> wrote:
> > >>>>>> In article <EeKdnRxjDZyMmNzbnZ2dnUVZ_vKun...@comcast.com>,
> > >>>>>> "Jay - BFri Commuter" <jbol...@gmail.com> wrote:
> > >>>>>>> "rod shaftesbury" <upyo...@bunghole.com> wrote in message
> > >>>>>>>news:2007050716344016807-upyours@bungholecom...
> > >>>>>>>>I had purchased a planet bike superflash blinkie in November of last year.
> > >>>>>>>>I was riding the 5 boro bike tour and the light fell out of it's housing. I
> > >>>>>>>>called them this morning to see if this type of thing is covered under
> > >>>>>>>>warranty and they were like "Yeah, sure, no problem. We'll send it out
> > >>>>>>>>today"...Oh, and a real person answered the phone quickly, i.e. no
> > >>>>>>>>IVR/voice tree from hell.
> >
> > >>>>>>>> So, if you are considering purchasing an accessory and a planet bike
> > >>>>>>>> product is an option, you might want to remember PB's great customer
> > >>>>>>>> service when deciding which accessory to buy!
> >
> > >>>>>>>> To me, it is worth extra money for good service...
> >
> > >>>>>>>> signed, a happy customer, who is appreciative of good service....
> >
> > >>>>>>>> thanks
> >
> > >>>>>>> Since it looks like this thread has morphed into 'good customer service
> >
> > >>>>>> It did not `morph'. This is the original topic. You are responding
> > >>>>>> to the first post in the thread.
> >
> > >>>>> Unclench, Michael.
> >
> > >>>> Did you see the anomaly? Do you wish to comment on the substance?
> > >>>> No. Play to the cheap seats, and you will always have friends.
> >
> > >>> I don't think that it's playing to the cheap seats to point out that
> > >>> probably 1 in 20 of your posts is to "correct" someone within your
> > >>> self-made framework of netiquette. The guy was pointing out that the
> > >>> OP was about Planet Bike's CS, not CS in general.
> >
> > >>> But that's right, you don't read subject lines.
> >
> > >>> Dork.
> >
> > >> You speak for the original poster?
> >
> > > I speak to the exact text of the original post's subject line, "planet
> > > bike's awesome customer service."
> >
> > > But as you've pointed out before, you don't read subject lines.
> >
> > Read Jay's words again. "Since it looks like this
> > thread has morphed into 'good customer service
> > experiences', I need to praise Bike Friday."
> >
> > Observe the use of the past tense, and that he replies
> > to the original poster. In fact the thread had not
> > (meta)morph(osed), contrary to what you say.
> >
> > Also note that I did not bring in etiquette either
> > implictly or explicitly. Implying that I did is
> > misleading.
> >
> > Playng to the cheap seats is in your tone and style of
> > discourse. Your initial post is an injunction. We have
> > not contract where I allow you to issue injunctions to
> > me. Use of coarse language is an explicit part of your
> > style, in this case an attempt (successful) to call
> > down derision.
> >
>
> "Unclench" is coarse language?? It might have referred to your jaw,
> not your a**, you know.
Hank has answered that one.
--
Michael Press
|
| |
Date: 12 May 2007 22:04:30
From: Hank Wirtz
Subject: Re: planet bike's awesome customer service
|
On May 12, 7:54 pm, Michael Press <rub...@pacbell.net > wrote:
> In article
> <1178903771.559288.230...@e51g2000hsg.googlegroups.com>,
> Hank Wirtz <h...@wirtznet.net> wrote:
>
>
>
>
>
> > On May 11, 9:53 am, Michael Press <rub...@pacbell.net> wrote:
> >> In article
> >> <1178901210.172808.293...@e51g2000hsg.googlegroups.com>,
> >> Hank Wirtz <h...@wirtznet.net> wrote:
> >>> On May 10, 10:59 pm, Michael Press <rub...@pacbell.net> wrote:
> >>>> In article
> >>>> <1178744129.528595.103...@e65g2000hsc.googlegroups.com>,
> >>>> Hank Wirtz <h...@wirtznet.net> wrote:
> >>>>> On May 8, 10:49 pm, Michael Press <rub...@pacbell.net> wrote:
> >>>>>> In article <EeKdnRxjDZyMmNzbnZ2dnUVZ_vKun...@comcast.com>,
> >>>>>> "Jay - BFri Commuter" <jbol...@gmail.com> wrote:
> >>>>>>> "rod shaftesbury" <upyo...@bunghole.com> wrote in message
> >>>>>>>news:2007050716344016807-upyours@bungholecom...
> >>>>>>>>I had purchased a planet bike superflash blinkie in November of last year.
> >>>>>>>>I was riding the 5 boro bike tour and the light fell out of it's housing. I
> >>>>>>>>called them this morning to see if this type of thing is covered under
> >>>>>>>>warranty and they were like "Yeah, sure, no problem. We'll send it out
> >>>>>>>>today"...Oh, and a real person answered the phone quickly, i.e. no
> >>>>>>>>IVR/voice tree from hell.
>
> >>>>>>>> So, if you are considering purchasing an accessory and a planet bike
> >>>>>>>> product is an option, you might want to remember PB's great customer
> >>>>>>>> service when deciding which accessory to buy!
>
> >>>>>>>> To me, it is worth extra money for good service...
>
> >>>>>>>> signed, a happy customer, who is appreciative of good service....
>
> >>>>>>>> thanks
>
> >>>>>>> Since it looks like this thread has morphed into 'good customer service
>
> >>>>>> It did not `morph'. This is the original topic. You are responding
> >>>>>> to the first post in the thread.
>
> >>>>> Unclench, Michael.
>
> >>>> Did you see the anomaly? Do you wish to comment on the substance?
> >>>> No. Play to the cheap seats, and you will always have friends.
>
> >>> I don't think that it's playing to the cheap seats to point out that
> >>> probably 1 in 20 of your posts is to "correct" someone within your
> >>> self-made framework of netiquette. The guy was pointing out that the
> >>> OP was about Planet Bike's CS, not CS in general.
>
> >>> But that's right, you don't read subject lines.
>
> >>> Dork.
>
> >> You speak for the original poster?
>
> > I speak to the exact text of the original post's subject line, "planet
> > bike's awesome customer service."
>
> > But as you've pointed out before, you don't read subject lines.
>
> Read Jay's words again. "Since it looks like this
> thread has morphed into 'good customer service
> experiences', I need to praise Bike Friday."
>
> Observe the use of the past tense, and that he replies
> to the original poster. In fact the thread had not
> (meta)morph(osed), contrary to what you say.
Of course it had. There were four other replies to the OP, each
praising a company other than that specified in the subject line. That
Jay replied to the OP rather than the most recent post matters only to
you. But like you say, you don't read subject lines.
>
> Also note that I did not bring in etiquette either
> implictly or explicitly. Implying that I did is
> misleading.
>
Then why did you bother to "correct" him?
> Playng to the cheap seats is in your tone and style of
> discourse. Your initial post is an injunction. We have
> not contract where I allow you to issue injunctions to
> me.
Welcome to usenet. If you're an anal-retentive jackass (and I'm not
the only one who thinks that), expect to be called on it.
> Use of coarse language is an explicit part of your
> style, in this case an attempt (successful) to call
> down derision.
>
Of course I was being derisive. Because you're an anal-retentive
jackass, and I'm sick of you "correcting" people when you're the one
with the problem, Mister "Kindly act like the subject line doesn't
exist because I'm too busy to read it, but not to busy too post about
how I don't read it."
Dude, seek help.
|
| | |
Date: 13 May 2007 21:39:42
From: Michael Press
Subject: Re: planet bike's awesome customer service
|
In article
<1179032670.283433.307480@w5g2000hsg.googlegroups.com >,
Hank Wirtz <hank@wirtznet.net > wrote:
> On May 12, 7:54 pm, Michael Press <rub...@pacbell.net> wrote:
> > In article
> > <1178903771.559288.230...@e51g2000hsg.googlegroups.com>,
> > Hank Wirtz <h...@wirtznet.net> wrote:
> >
> >
> >
> >
> >
> > > On May 11, 9:53 am, Michael Press <rub...@pacbell.net> wrote:
> > >> In article
> > >> <1178901210.172808.293...@e51g2000hsg.googlegroups.com>,
> > >> Hank Wirtz <h...@wirtznet.net> wrote:
> > >>> On May 10, 10:59 pm, Michael Press <rub...@pacbell.net> wrote:
> > >>>> In article
> > >>>> <1178744129.528595.103...@e65g2000hsc.googlegroups.com>,
> > >>>> Hank Wirtz <h...@wirtznet.net> wrote:
> > >>>>> On May 8, 10:49 pm, Michael Press <rub...@pacbell.net> wrote:
> > >>>>>> In article <EeKdnRxjDZyMmNzbnZ2dnUVZ_vKun...@comcast.com>,
> > >>>>>> "Jay - BFri Commuter" <jbol...@gmail.com> wrote:
> > >>>>>>> "rod shaftesbury" <upyo...@bunghole.com> wrote in message
> > >>>>>>>news:2007050716344016807-upyours@bungholecom...
> > >>>>>>>>I had purchased a planet bike superflash blinkie in November of last year.
> > >>>>>>>>I was riding the 5 boro bike tour and the light fell out of it's housing. I
> > >>>>>>>>called them this morning to see if this type of thing is covered under
> > >>>>>>>>warranty and they were like "Yeah, sure, no problem. We'll send it out
> > >>>>>>>>today"...Oh, and a real person answered the phone quickly, i.e. no
> > >>>>>>>>IVR/voice tree from hell.
> >
> > >>>>>>>> So, if you are considering purchasing an accessory and a planet bike
> > >>>>>>>> product is an option, you might want to remember PB's great customer
> > >>>>>>>> service when deciding which accessory to buy!
> >
> > >>>>>>>> To me, it is worth extra money for good service...
> >
> > >>>>>>>> signed, a happy customer, who is appreciative of good service....
> >
> > >>>>>>>> thanks
> >
> > >>>>>>> Since it looks like this thread has morphed into 'good customer service
> >
> > >>>>>> It did not `morph'. This is the original topic. You are responding
> > >>>>>> to the first post in the thread.
> >
> > >>>>> Unclench, Michael.
> >
> > >>>> Did you see the anomaly? Do you wish to comment on the substance?
> > >>>> No. Play to the cheap seats, and you will always have friends.
> >
> > >>> I don't think that it's playing to the cheap seats to point out that
> > >>> probably 1 in 20 of your posts is to "correct" someone within your
> > >>> self-made framework of netiquette. The guy was pointing out that the
> > >>> OP was about Planet Bike's CS, not CS in general.
> >
> > >>> But that's right, you don't read subject lines.
> >
> > >>> Dork.
> >
> > >> You speak for the original poster?
> >
> > > I speak to the exact text of the original post's subject line, "planet
> > > bike's awesome customer service."
> >
> > > But as you've pointed out before, you don't read subject lines.
> >
> > Read Jay's words again. "Since it looks like this
> > thread has morphed into 'good customer service
> > experiences', I need to praise Bike Friday."
> >
> > Observe the use of the past tense, and that he replies
> > to the original poster. In fact the thread had not
> > (meta)morph(osed), contrary to what you say.
>
> Of course it had. There were four other replies to the OP, each
> praising a company other than that specified in the subject line. That
> Jay replied to the OP rather than the most recent post matters only to
> you. But like you say, you don't read subject lines.
Past tense. The thread had not metamorphosed at the point where
Jay replied to the original poster.
For the sake of argument you hold that praise of any vendor other
than planet bike is thread metamorphosis. No arguing with that.
How could one?
> > Also note that I did not bring in etiquette either
> > implictly or explicitly. Implying that I did is
> > misleading.
>
> Then why did you bother to "correct" him?
Not a correction.
You still have not supported your argument that I brought in
etiquette.
> > Playng to the cheap seats is in your tone and style of
> > discourse. Your initial post is an injunction. We have
> > not contract where I allow you to issue injunctions to
> > me.
>
> Welcome to usenet. If you're an anal-retentive jackass (and I'm not
> the only one who thinks that), expect to be called on it.
You are miffed, choose coarse language, and say you do it because
it is usenet.
> > Use of coarse language is an explicit part of your
> > style, in this case an attempt (successful) to call
> > down derision.
>
> Of course I was being derisive. Because you're an anal-retentive
> jackass, and I'm sick of you "correcting" people when you're the one
More usenet usage? Trying to correct me?
> with the problem, Mister "Kindly act like the subject line doesn't
> exist because I'm too busy to read it, but not to busy too post about
> how I don't read it."
Disagree with me about. It is generally acknowledged in forums
where people ask questions that the asker put the entirety of the
question in the body of the text, as well as a descriptive title.
> Dude, seek help.
Telling me what to do again.
--
Michael Press
|
| |
Date: 11 May 2007 10:24:28
From: Hank Wirtz
Subject: Re: planet bike's awesome customer service
|
On May 11, 10:08 am, "Bill Sornson" <a...@ask.me > wrote:
> (Except that more than 1 in 20 of your posts are
> net nanny-ish; I'd guess one in 4.
Figured I'd lowball it. He's the sort to go back and count.
|
| |
Date: 11 May 2007 10:16:11
From: Hank Wirtz
Subject: Re: planet bike's awesome customer service
|
On May 11, 9:53 am, Michael Press <rub...@pacbell.net > wrote:
> In article
> <1178901210.172808.293...@e51g2000hsg.googlegroups.com>,
> Hank Wirtz <h...@wirtznet.net> wrote:
>
>
>
>
>
> > On May 10, 10:59 pm, Michael Press <rub...@pacbell.net> wrote:
> > > In article
> > > <1178744129.528595.103...@e65g2000hsc.googlegroups.com>,
> > > Hank Wirtz <h...@wirtznet.net> wrote:
>
> > > > On May 8, 10:49 pm, Michael Press <rub...@pacbell.net> wrote:
> > > > > In article <EeKdnRxjDZyMmNzbnZ2dnUVZ_vKun...@comcast.com>,
> > > > > "Jay - BFri Commuter" <jbol...@gmail.com> wrote:
>
> > > > > > "rod shaftesbury" <upyo...@bunghole.com> wrote in message
> > > > > >news:2007050716344016807-upyours@bungholecom...
> > > > > > >I had purchased a planet bike superflash blinkie in November of last year.
> > > > > > >I was riding the 5 boro bike tour and the light fell out of it's housing. I
> > > > > > >called them this morning to see if this type of thing is covered under
> > > > > > >warranty and they were like "Yeah, sure, no problem. We'll send it out
> > > > > > >today"...Oh, and a real person answered the phone quickly, i.e. no
> > > > > > >IVR/voice tree from hell.
>
> > > > > > > So, if you are considering purchasing an accessory and a planet bike
> > > > > > > product is an option, you might want to remember PB's great customer
> > > > > > > service when deciding which accessory to buy!
>
> > > > > > > To me, it is worth extra money for good service...
>
> > > > > > > signed, a happy customer, who is appreciative of good service....
>
> > > > > > > thanks
>
> > > > > > Since it looks like this thread has morphed into 'good customer service
>
> > > > > It did not `morph'. This is the original topic. You are responding
> > > > > to the first post in the thread.
>
> > > > Unclench, Michael.
>
> > > Did you see the anomaly? Do you wish to comment on the substance?
> > > No. Play to the cheap seats, and you will always have friends.
>
> > > --
> > > Michael Press- Hide quoted text -
>
> > > - Show quoted text -
>
> > I don't think that it's playing to the cheap seats to point out that
> > probably 1 in 20 of your posts is to "correct" someone within your
> > self-made framework of netiquette. The guy was pointing out that the
> > OP was about Planet Bike's CS, not CS in general.
>
> > But that's right, you don't read subject lines.
>
> > Dork.
>
> You speak for the original poster?
>
> --
> Michael Press- Hide quoted text -
>
> - Show quoted text -
I speak to the exact text of the original post's subject line, "planet
bike's awesome customer service."
But as you've pointed out before, you don't read subject lines.
|
| | |
Date: 12 May 2007 19:54:28
From: Michael Press
Subject: Re: planet bike's awesome customer service
|
In article
<1178903771.559288.230310@e51g2000hsg.googlegroups.com >,
Hank Wirtz <hank@wirtznet.net > wrote:
> On May 11, 9:53 am, Michael Press <rub...@pacbell.net> wrote:
>> In article
>> <1178901210.172808.293...@e51g2000hsg.googlegroups.com>,
>> Hank Wirtz <h...@wirtznet.net> wrote:
>>> On May 10, 10:59 pm, Michael Press <rub...@pacbell.net> wrote:
>>>> In article
>>>> <1178744129.528595.103...@e65g2000hsc.googlegroups.com>,
>>>> Hank Wirtz <h...@wirtznet.net> wrote:
>>>>> On May 8, 10:49 pm, Michael Press <rub...@pacbell.net> wrote:
>>>>>> In article <EeKdnRxjDZyMmNzbnZ2dnUVZ_vKun...@comcast.com>,
>>>>>> "Jay - BFri Commuter" <jbol...@gmail.com> wrote:
>>>>>>> "rod shaftesbury" <upyo...@bunghole.com> wrote in message
>>>>>>>news:2007050716344016807-upyours@bungholecom...
>>>>>>>>I had purchased a planet bike superflash blinkie in November of last year.
>>>>>>>>I was riding the 5 boro bike tour and the light fell out of it's housing. I
>>>>>>>>called them this morning to see if this type of thing is covered under
>>>>>>>>warranty and they were like "Yeah, sure, no problem. We'll send it out
>>>>>>>>today"...Oh, and a real person answered the phone quickly, i.e. no
>>>>>>>>IVR/voice tree from hell.
>>
>>>>>>>> So, if you are considering purchasing an accessory and a planet bike
>>>>>>>> product is an option, you might want to remember PB's great customer
>>>>>>>> service when deciding which accessory to buy!
>>
>>>>>>>> To me, it is worth extra money for good service...
>>
>>>>>>>> signed, a happy customer, who is appreciative of good service....
>>
>>>>>>>> thanks
>>
>>>>>>> Since it looks like this thread has morphed into 'good customer service
>>
>>>>>> It did not `morph'. This is the original topic. You are responding
>>>>>> to the first post in the thread.
>>
>>>>> Unclench, Michael.
>>
>>>> Did you see the anomaly? Do you wish to comment on the substance?
>>>> No. Play to the cheap seats, and you will always have friends.
>>
>>> I don't think that it's playing to the cheap seats to point out that
>>> probably 1 in 20 of your posts is to "correct" someone within your
>>> self-made framework of netiquette. The guy was pointing out that the
>>> OP was about Planet Bike's CS, not CS in general.
>>
>>> But that's right, you don't read subject lines.
>>
>>> Dork.
>>
>> You speak for the original poster?
>
> I speak to the exact text of the original post's subject line, "planet
> bike's awesome customer service."
>
> But as you've pointed out before, you don't read subject lines.
Read Jay's words again. "Since it looks like this
thread has morphed into 'good customer service
experiences', I need to praise Bike Friday."
Observe the use of the past tense, and that he replies
to the original poster. In fact the thread had not
(meta)morph(osed), contrary to what you say.
Also note that I did not bring in etiquette either
implictly or explicitly. Implying that I did is
misleading.
Playng to the cheap seats is in your tone and style of
discourse. Your initial post is an injunction. We have
not contract where I allow you to issue injunctions to
me. Use of coarse language is an explicit part of your
style, in this case an attempt (successful) to call
down derision.
--
Michael Press
|
| |
Date: 11 May 2007 09:33:30
From: Hank Wirtz
Subject: Re: planet bike's awesome customer service
|
On May 10, 10:59 pm, Michael Press <rub...@pacbell.net > wrote:
> In article
> <1178744129.528595.103...@e65g2000hsc.googlegroups.com>,
> Hank Wirtz <h...@wirtznet.net> wrote:
>
>
>
>
>
> > On May 8, 10:49 pm, Michael Press <rub...@pacbell.net> wrote:
> > > In article <EeKdnRxjDZyMmNzbnZ2dnUVZ_vKun...@comcast.com>,
> > > "Jay - BFri Commuter" <jbol...@gmail.com> wrote:
>
> > > > "rod shaftesbury" <upyo...@bunghole.com> wrote in message
> > > >news:2007050716344016807-upyours@bungholecom...
> > > > >I had purchased a planet bike superflash blinkie in November of last year.
> > > > >I was riding the 5 boro bike tour and the light fell out of it's housing. I
> > > > >called them this morning to see if this type of thing is covered under
> > > > >warranty and they were like "Yeah, sure, no problem. We'll send it out
> > > > >today"...Oh, and a real person answered the phone quickly, i.e. no
> > > > >IVR/voice tree from hell.
>
> > > > > So, if you are considering purchasing an accessory and a planet bike
> > > > > product is an option, you might want to remember PB's great customer
> > > > > service when deciding which accessory to buy!
>
> > > > > To me, it is worth extra money for good service...
>
> > > > > signed, a happy customer, who is appreciative of good service....
>
> > > > > thanks
>
> > > > Since it looks like this thread has morphed into 'good customer service
>
> > > It did not `morph'. This is the original topic. You are responding
> > > to the first post in the thread.
>
> > Unclench, Michael.
>
> Did you see the anomaly? Do you wish to comment on the substance?
> No. Play to the cheap seats, and you will always have friends.
>
> --
> Michael Press- Hide quoted text -
>
> - Show quoted text -
I don't think that it's playing to the cheap seats to point out that
probably 1 in 20 of your posts is to "correct" someone within your
self-made framework of netiquette. The guy was pointing out that the
OP was about Planet Bike's CS, not CS in general.
But that's right, you don't read subject lines.
Dork.
|
| | |
Date: 11 May 2007 09:53:24
From: Michael Press
Subject: Re: planet bike's awesome customer service
|
In article
<1178901210.172808.293340@e51g2000hsg.googlegroups.com >,
Hank Wirtz <hank@wirtznet.net > wrote:
> On May 10, 10:59 pm, Michael Press <rub...@pacbell.net> wrote:
> > In article
> > <1178744129.528595.103...@e65g2000hsc.googlegroups.com>,
> > Hank Wirtz <h...@wirtznet.net> wrote:
> >
> >
> >
> >
> >
> > > On May 8, 10:49 pm, Michael Press <rub...@pacbell.net> wrote:
> > > > In article <EeKdnRxjDZyMmNzbnZ2dnUVZ_vKun...@comcast.com>,
> > > > "Jay - BFri Commuter" <jbol...@gmail.com> wrote:
> >
> > > > > "rod shaftesbury" <upyo...@bunghole.com> wrote in message
> > > > >news:2007050716344016807-upyours@bungholecom...
> > > > > >I had purchased a planet bike superflash blinkie in November of last year.
> > > > > >I was riding the 5 boro bike tour and the light fell out of it's housing. I
> > > > > >called them this morning to see if this type of thing is covered under
> > > > > >warranty and they were like "Yeah, sure, no problem. We'll send it out
> > > > > >today"...Oh, and a real person answered the phone quickly, i.e. no
> > > > > >IVR/voice tree from hell.
> >
> > > > > > So, if you are considering purchasing an accessory and a planet bike
> > > > > > product is an option, you might want to remember PB's great customer
> > > > > > service when deciding which accessory to buy!
> >
> > > > > > To me, it is worth extra money for good service...
> >
> > > > > > signed, a happy customer, who is appreciative of good service....
> >
> > > > > > thanks
> >
> > > > > Since it looks like this thread has morphed into 'good customer service
> >
> > > > It did not `morph'. This is the original topic. You are responding
> > > > to the first post in the thread.
> >
> > > Unclench, Michael.
> >
> > Did you see the anomaly? Do you wish to comment on the substance?
> > No. Play to the cheap seats, and you will always have friends.
> >
> > --
> > Michael Press- Hide quoted text -
> >
> > - Show quoted text -
>
> I don't think that it's playing to the cheap seats to point out that
> probably 1 in 20 of your posts is to "correct" someone within your
> self-made framework of netiquette. The guy was pointing out that the
> OP was about Planet Bike's CS, not CS in general.
>
> But that's right, you don't read subject lines.
>
> Dork.
You speak for the original poster?
--
Michael Press
|
| | | |
Date: 11 May 2007 10:08:44
From: Bill Sornson
Subject: Re: planet bike's awesome customer service
|
Michael Press wrote:
> In article
> <1178901210.172808.293340@e51g2000hsg.googlegroups.com>,
> Hank Wirtz <hank@wirtznet.net> wrote:
>
>> On May 10, 10:59 pm, Michael Press <rub...@pacbell.net> wrote:
>>> In article
>>> <1178744129.528595.103...@e65g2000hsc.googlegroups.com>,
>>> Hank Wirtz <h...@wirtznet.net> wrote:
>>>
>>>
>>>
>>>
>>>
>>>> On May 8, 10:49 pm, Michael Press <rub...@pacbell.net> wrote:
>>>>> In article <EeKdnRxjDZyMmNzbnZ2dnUVZ_vKun...@comcast.com>,
>>>>> "Jay - BFri Commuter" <jbol...@gmail.com> wrote:
>>>
>>>>>> "rod shaftesbury" <upyo...@bunghole.com> wrote in message
>>>>>> news:2007050716344016807-upyours@bungholecom...
>>>>>>> I had purchased a planet bike superflash blinkie in November of
>>>>>>> last year. I was riding the 5 boro bike tour and the light fell
>>>>>>> out of it's housing. I called them this morning to see if this
>>>>>>> type of thing is covered under warranty and they were like
>>>>>>> "Yeah, sure, no problem. We'll send it out today"...Oh, and a
>>>>>>> real person answered the phone quickly, i.e. no IVR/voice tree
>>>>>>> from hell.
>>>
>>>>>>> So, if you are considering purchasing an accessory and a planet
>>>>>>> bike product is an option, you might want to remember PB's
>>>>>>> great customer service when deciding which accessory to buy!
>>>
>>>>>>> To me, it is worth extra money for good service...
>>>
>>>>>>> signed, a happy customer, who is appreciative of good
>>>>>>> service....
>>>
>>>>>>> thanks
>>>
>>>>>> Since it looks like this thread has morphed into 'good customer
>>>>>> service
>>>
>>>>> It did not `morph'. This is the original topic. You are responding
>>>>> to the first post in the thread.
>>>
>>>> Unclench, Michael.
>>>
>>> Did you see the anomaly? Do you wish to comment on the substance?
>>> No. Play to the cheap seats, and you will always have friends.
>>>
>>> --
>>> Michael Press- Hide quoted text -
>>>
>>> - Show quoted text -
>>
>> I don't think that it's playing to the cheap seats to point out that
>> probably 1 in 20 of your posts is to "correct" someone within your
>> self-made framework of netiquette. The guy was pointing out that the
>> OP was about Planet Bike's CS, not CS in general.
>>
>> But that's right, you don't read subject lines.
>>
>> Dork.
>
> You speak for the original poster?
No, he speaks the truth. (Except that more than 1 in 20 of your posts are
net nanny-ish; I'd guess one in 4.)
|
| |
Date: 09 May 2007 13:55:29
From: Hank Wirtz
Subject: Re: planet bike's awesome customer service
|
On May 8, 10:49 pm, Michael Press <rub...@pacbell.net > wrote:
> In article <EeKdnRxjDZyMmNzbnZ2dnUVZ_vKun...@comcast.com>,
> "Jay - BFri Commuter" <jbol...@gmail.com> wrote:
>
>
>
>
>
> > "rod shaftesbury" <upyo...@bunghole.com> wrote in message
> >news:2007050716344016807-upyours@bungholecom...
> > >I had purchased a planet bike superflash blinkie in November of last year.
> > >I was riding the 5 boro bike tour and the light fell out of it's housing. I
> > >called them this morning to see if this type of thing is covered under
> > >warranty and they were like "Yeah, sure, no problem. We'll send it out
> > >today"...Oh, and a real person answered the phone quickly, i.e. no
> > >IVR/voice tree from hell.
>
> > > So, if you are considering purchasing an accessory and a planet bike
> > > product is an option, you might want to remember PB's great customer
> > > service when deciding which accessory to buy!
>
> > > To me, it is worth extra money for good service...
>
> > > signed, a happy customer, who is appreciative of good service....
>
> > > thanks
>
> > Since it looks like this thread has morphed into 'good customer service
>
> It did not `morph'. This is the original topic. You are responding
> to the first post in the thread.
>
> --
> Michael Press- Hide quoted text -
>
> - Show quoted text -
Unclench, Michael.
|
| | |
Date: 10 May 2007 22:59:56
From: Michael Press
Subject: Re: planet bike's awesome customer service
|
In article
<1178744129.528595.103830@e65g2000hsc.googlegroups.com >,
Hank Wirtz <hank@wirtznet.net > wrote:
> On May 8, 10:49 pm, Michael Press <rub...@pacbell.net> wrote:
> > In article <EeKdnRxjDZyMmNzbnZ2dnUVZ_vKun...@comcast.com>,
> > "Jay - BFri Commuter" <jbol...@gmail.com> wrote:
> >
> >
> >
> >
> >
> > > "rod shaftesbury" <upyo...@bunghole.com> wrote in message
> > >news:2007050716344016807-upyours@bungholecom...
> > > >I had purchased a planet bike superflash blinkie in November of last year.
> > > >I was riding the 5 boro bike tour and the light fell out of it's housing. I
> > > >called them this morning to see if this type of thing is covered under
> > > >warranty and they were like "Yeah, sure, no problem. We'll send it out
> > > >today"...Oh, and a real person answered the phone quickly, i.e. no
> > > >IVR/voice tree from hell.
> >
> > > > So, if you are considering purchasing an accessory and a planet bike
> > > > product is an option, you might want to remember PB's great customer
> > > > service when deciding which accessory to buy!
> >
> > > > To me, it is worth extra money for good service...
> >
> > > > signed, a happy customer, who is appreciative of good service....
> >
> > > > thanks
> >
> > > Since it looks like this thread has morphed into 'good customer service
> >
> > It did not `morph'. This is the original topic. You are responding
> > to the first post in the thread.
>
> Unclench, Michael.
Did you see the anomaly? Do you wish to comment on the substance?
No. Play to the cheap seats, and you will always have friends.
--
Michael Press
|
| | | |
Date: 10 May 2007 23:24:38
From: Bill Sornson
Subject: Re: planet bike's awesome customer service
|
Michael Press wrote:
> In article
> <1178744129.528595.103830@e65g2000hsc.googlegroups.com>,
> Hank Wirtz <hank@wirtznet.net> wrote:
>
>> On May 8, 10:49 pm, Michael Press <rub...@pacbell.net> wrote:
>>> In article <EeKdnRxjDZyMmNzbnZ2dnUVZ_vKun...@comcast.com>,
>>> "Jay - BFri Commuter" <jbol...@gmail.com> wrote:
>>>
>>>
>>>
>>>
>>>
>>>> "rod shaftesbury" <upyo...@bunghole.com> wrote in message
>>>> news:2007050716344016807-upyours@bungholecom...
>>>>> I had purchased a planet bike superflash blinkie in November of
>>>>> last year. I was riding the 5 boro bike tour and the light fell
>>>>> out of it's housing. I called them this morning to see if this
>>>>> type of thing is covered under warranty and they were like "Yeah,
>>>>> sure, no problem. We'll send it out today"...Oh, and a real
>>>>> person answered the phone quickly, i.e. no IVR/voice tree from
>>>>> hell.
>>>
>>>>> So, if you are considering purchasing an accessory and a planet
>>>>> bike product is an option, you might want to remember PB's great
>>>>> customer service when deciding which accessory to buy!
>>>
>>>>> To me, it is worth extra money for good service...
>>>
>>>>> signed, a happy customer, who is appreciative of good service....
>>>
>>>>> thanks
>>>
>>>> Since it looks like this thread has morphed into 'good customer
>>>> service
>>>
>>> It did not `morph'. This is the original topic. You are responding
>>> to the first post in the thread.
>>
>> Unclench, Michael.
>
> Did you see the anomaly? Do you wish to comment on the substance?
> No. Play to the cheap seats, and you will always have friends.
Michael's right. We should give /Rod Shaftesbury's/ post (arr-arr) the
attention (arr-arr) it stands up (arr-arr) and demands.
Back-row Bill
|
| | | | |
Date: 11 May 2007 00:01:00
From: Michael Press
Subject: Re: planet bike's awesome customer service
|
In article <46440baf$0$3192$4c368faf@roadrunner.com >,
"Bill Sornson" <askme@ask.me > wrote:
> Michael Press wrote:
> > In article
> > <1178744129.528595.103830@e65g2000hsc.googlegroups.com>,
> > Hank Wirtz <hank@wirtznet.net> wrote:
> >
> >> On May 8, 10:49 pm, Michael Press <rub...@pacbell.net> wrote:
> >>> In article <EeKdnRxjDZyMmNzbnZ2dnUVZ_vKun...@comcast.com>,
> >>> "Jay - BFri Commuter" <jbol...@gmail.com> wrote:
> >>>
> >>>
> >>>
> >>>
> >>>
> >>>> "rod shaftesbury" <upyo...@bunghole.com> wrote in message
> >>>> news:2007050716344016807-upyours@bungholecom...
> >>>>> I had purchased a planet bike superflash blinkie in November of
> >>>>> last year. I was riding the 5 boro bike tour and the light fell
> >>>>> out of it's housing. I called them this morning to see if this
> >>>>> type of thing is covered under warranty and they were like "Yeah,
> >>>>> sure, no problem. We'll send it out today"...Oh, and a real
> >>>>> person answered the phone quickly, i.e. no IVR/voice tree from
> >>>>> hell.
> >>>
> >>>>> So, if you are considering purchasing an accessory and a planet
> >>>>> bike product is an option, you might want to remember PB's great
> >>>>> customer service when deciding which accessory to buy!
> >>>
> >>>>> To me, it is worth extra money for good service...
> >>>
> >>>>> signed, a happy customer, who is appreciative of good service....
> >>>
> >>>>> thanks
> >>>
> >>>> Since it looks like this thread has morphed into 'good customer
> >>>> service
> >>>
> >>> It did not `morph'. This is the original topic. You are responding
> >>> to the first post in the thread.
> >>
> >> Unclench, Michael.
> >
> > Did you see the anomaly? Do you wish to comment on the substance?
> > No. Play to the cheap seats, and you will always have friends.
>
> Michael's right. We should give /Rod Shaftesbury's/ post (arr-arr) the
> attention (arr-arr) it stands up (arr-arr) and demands.
>
> Back-row Bill
Gooood! Here's a fish.
__
/o \
|
| | |
Date: 09 May 2007 16:42:34
From: Bill Sornson
Subject: Re: planet bike's awesome customer service
|
Hank Wirtz wrote:
> On May 8, 10:49 pm, Michael Press <rub...@pacbell.net> wrote:
>> In article <EeKdnRxjDZyMmNzbnZ2dnUVZ_vKun...@comcast.com>,
>> "Jay - BFri Commuter" <jbol...@gmail.com> wrote:
>>
>>> Since it looks like this thread has morphed into 'good customer
>>> service
>> It did not `morph'. This is the original topic. You are responding
>> to the first post in the thread.
> Unclench, Michael.
LOL
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Date: 09 May 2007 17:49:58
From: Jay - BFri Commuter
Subject: Re: planet bike's awesome customer service
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"Hank Wirtz" <hank@wirtznet.net > wrote in message
news:1178744129.528595.103830@e65g2000hsc.googlegroups.com...
> On May 8, 10:49 pm, Michael Press <rub...@pacbell.net> wrote:
>> In article <EeKdnRxjDZyMmNzbnZ2dnUVZ_vKun...@comcast.com>,
>> "Jay - BFri Commuter" <jbol...@gmail.com> wrote:
>>
>>
>>
>>
>>
>> > "rod shaftesbury" <upyo...@bunghole.com> wrote in message
>> >news:2007050716344016807-upyours@bungholecom...
>> > >I had purchased a planet bike superflash blinkie in November of last
>> > >year.
>> > >I was riding the 5 boro bike tour and the light fell out of it's
>> > >housing. I
>> > >called them this morning to see if this type of thing is covered under
>> > >warranty and they were like "Yeah, sure, no problem. We'll send it out
>> > >today"...Oh, and a real person answered the phone quickly, i.e. no
>> > >IVR/voice tree from hell.
>>
>> > > So, if you are considering purchasing an accessory and a planet bike
>> > > product is an option, you might want to remember PB's great customer
>> > > service when deciding which accessory to buy!
>>
>> > > To me, it is worth extra money for good service...
>>
>> > > signed, a happy customer, who is appreciative of good service....
>>
>> > > thanks
>>
>> > Since it looks like this thread has morphed into 'good customer service
>>
>> It did not `morph'. This is the original topic. You are responding
>> to the first post in the thread.
>>
>> --
>> Michael Press- Hide quoted text -
>>
>> - Show quoted text -
>
> Unclench, Michael.
>
Thanks for your valuable service Hank,
My first inclination is always to lash
out...must...control...fist...of...death...After a bit of time has passed, I
realize how silly, immature and impolite I was. I always admire those who
exhibit grace under pressure. (It is easy to be nice when things are going
well, and everyone agrees with you.)
It sometimes helps to think, is that how I would react if my boss were with
me? - J.
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Date: 09 May 2007 07:24:24
From: Marian
Subject: Re: planet bike's awesome customer service
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On May 9, 5:31 am, thejen12 <theje...@hotmail.com > wrote:
> Had similarly good service from Cateye. My husband had one of their
> computers for 2-3 years, then I started using it on my bike. The
> button to change screens broke. I figured I was SOL, since the
> computer was more than one year old (and my husband can be hard on
> equipment). I emailed the whole story to Cateye and they told me to
> send it in to them. They replaced it with a new in-box computer,
> including the mounting hardware, even though I had only sent them in
> the computer head. Great service!
They very nicely sent me (free) mounting hardware and a new magnet
when the bike they were on got stolen and I couldn't find a store in
the city (Shijiazhuang, Hebei) with another CatEye computer (the first
one had been a bit of a fluke, I didn't speak Chinese at the tme, and
didn't know of the existence of the local network of cyclists' let
alone how to tap into that resource).
It arrived.
>From Japan. With a nice note in English from the customer service rep
I'd been emailing with. (Vaguely recall him being named David,
anyways, something with a D that clearly wasn't a Japanese name.)
The next morning when I went out of my apartment to put it on the
bike... there was (you guessed it) no bike.
I think I still have that CatEye mount in a plastic bag around here
somewhere.
And if I ever find myself in a situation where there is a wide range
of choices and the choices included CatEye products over something
else basically similar I'd probably go with the brand known to have
previously treated me nicely.
-M
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Date: 08 May 2007 18:17:44
From: Jay - BFri Commuter
Subject: Re: planet bike's awesome customer service
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"rod shaftesbury" <upyours@bunghole.com > wrote in message
news:2007050716344016807-upyours@bungholecom...
>I had purchased a planet bike superflash blinkie in November of last year.
>I was riding the 5 boro bike tour and the light fell out of it's housing. I
>called them this morning to see if this type of thing is covered under
>warranty and they were like "Yeah, sure, no problem. We'll send it out
>today"...Oh, and a real person answered the phone quickly, i.e. no
>IVR/voice tree from hell.
>
> So, if you are considering purchasing an accessory and a planet bike
> product is an option, you might want to remember PB's great customer
> service when deciding which accessory to buy!
>
> To me, it is worth extra money for good service...
>
> signed, a happy customer, who is appreciative of good service....
>
> thanks
>
Since it looks like this thread has morphed into 'good customer service
experiences', I need to praise Bike Friday. I wrecked my stock BF through my
own recklessness (hit a curb head-on at night). BF replaced the frame with
the color of my choice (their stock Pocket Tourist is only red), and they
strengthened the frame for my 225lb weight and 6'4" height. The new frame
was shipped quickly at their expense. I did need to buy a new front fork and
stem.
Companies like BF know that there are not enough first-time customers to
grow a business. So repeat customers and favorable word-of-mouth recs are
key to business growth. Great customer service makes that happen - J.
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Date: 09 May 2007 05:49:13
From: Michael Press
Subject: Re: planet bike's awesome customer service
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In article <EeKdnRxjDZyMmNzbnZ2dnUVZ_vKunZ2d@comcast.com >,
"Jay - BFri Commuter" <jbollyn@gmail.com > wrote:
> "rod shaftesbury" <upyours@bunghole.com> wrote in message
> news:2007050716344016807-upyours@bungholecom...
> >I had purchased a planet bike superflash blinkie in November of last year.
> >I was riding the 5 boro bike tour and the light fell out of it's housing. I
> >called them this morning to see if this type of thing is covered under
> >warranty and they were like "Yeah, sure, no problem. We'll send it out
> >today"...Oh, and a real person answered the phone quickly, i.e. no
> >IVR/voice tree from hell.
> >
> > So, if you are considering purchasing an accessory and a planet bike
> > product is an option, you might want to remember PB's great customer
> > service when deciding which accessory to buy!
> >
> > To me, it is worth extra money for good service...
> >
> > signed, a happy customer, who is appreciative of good service....
> >
> > thanks
> >
> Since it looks like this thread has morphed into 'good customer service
It did not `morph'. This is the original topic. You are responding
to the first post in the thread.
--
Michael Press
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Date: 08 May 2007 14:31:41
From: thejen12
Subject: Re: planet bike's awesome customer service
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Had similarly good service from Cateye. My husband had one of their
computers for 2-3 years, then I started using it on my bike. The
button to change screens broke. I figured I was SOL, since the
computer was more than one year old (and my husband can be hard on
equipment). I emailed the whole story to Cateye and they told me to
send it in to them. They replaced it with a new in-box computer,
including the mounting hardware, even though I had only sent them in
the computer head. Great service!
Jenn
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Date: 07 May 2007 23:28:09
From: Hank Wirtz
Subject: Re: planet bike's awesome customer service
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On May 7, 1:34 pm, rod shaftesbury <upyo...@bunghole.com > wrote:
> I had purchased a planet bike superflash blinkie in November of last
> year. I was riding the 5 boro bike tour and the light fell out of it's
> housing. I called them this morning to see if this type of thing is
> covered under warranty and they were like "Yeah, sure, no problem.
> We'll send it out today"...Oh, and a real person answered the phone
> quickly, i.e. no IVR/voice tree from hell.
>
> So, if you are considering purchasing an accessory and a planet bike
> product is an option, you might want to remember PB's great customer
> service when deciding which accessory to buy!
>
> To me, it is worth extra money for good service...
>
> signed, a happy customer, who is appreciative of good service....
>
> thanks
Same experience with Topeak a few years back...I had their MTB
fenders, and with the front one unclipped, the remaining mount had a
forklike thing in the front. My FD housing got between the tines, and
when the bars were turned, it broke the mount. The next weekend, I was
at the Seattle Bike Expo, and asked the Topeak rep if I could purchase
the mount separately. He told me to call CS, which I did, and they
mailed it to me free.
Of course, the replacement broke the same way a few weeks later, so I
replaced the fender with an SKS, But I remembered their great service
and have bought lots of other Topeak products since, most notably
their pumps, which I've had no trouble with.
At the Seattle Bike Expo this year, I saw they'd redesigned the front
fender mount to eliminate the problem, so if I was in the market, I'd
have no problem giving it a try.
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Date: 08 May 2007 14:56:37
From: rod shaftesbury
Subject: Re: planet bike's awesome customer service
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On 2007-05-08 02:28:09 -0400, Hank Wirtz <hank@wirtznet.net > said:
> On May 7, 1:34 pm, rod shaftesbury <upyo...@bunghole.com> wrote:
>> I had purchased a planet bike superflash blinkie in November of last
>> year. I was riding the 5 boro bike tour and the light fell out of it's
>> housing. I called them this morning to see if this type of thing is
>> covered under warranty and they were like "Yeah, sure, no problem.
>> We'll send it out today"...Oh, and a real person answered the phone
>> quickly, i.e. no IVR/voice tree from hell.
>>
>> So, if you are considering purchasing an accessory and a planet bike
>> product is an option, you might want to remember PB's great customer
>> service when deciding which accessory to buy!
>>
>> To me, it is worth extra money for good service...
>>
>> signed, a happy customer, who is appreciative of good service....
>>
>> thanks
>
> Same experience with Topeak a few years back...I had their MTB
> fenders, and with the front one unclipped, the remaining mount had a
> forklike thing in the front. My FD housing got between the tines, and
> when the bars were turned, it broke the mount. The next weekend, I was
> at the Seattle Bike Expo, and asked the Topeak rep if I could purchase
> the mount separately. He told me to call CS, which I did, and they
> mailed it to me free.
>
> Of course, the replacement broke the same way a few weeks later, so I
> replaced the fender with an SKS, But I remembered their great service
> and have bought lots of other Topeak products since, most notably
> their pumps, which I've had no trouble with.
>
> At the Seattle Bike Expo this year, I saw they'd redesigned the front
> fender mount to eliminate the problem, so if I was in the market, I'd
> have no problem giving it a try.
I also had good cust svc with topeak. I bought a seat wedge and it
didn't work with my seat, so they sent me a different mount for free,
didn't even charge s+h! I only paid like $10 for the wedge, so I was
pleasantly surprised. They are also on my "good vendor" list...
Hopefully others will read these messages and purchase gear from
vendors with awesome cust svc, like topeak and planet bike....
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Date: 08 May 2007 15:40:08
From: Alan Hoyle
Subject: Re: planet bike's awesome customer service
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On Tue, 08 May 2007 14:56:37 GMT, rod shaftesbury wrote:
> Hopefully others will read these messages and purchase gear from
> vendors with awesome cust svc, like topeak and planet bike....
I have had similarly postitive experiences with Park Tool and Giro Helmets:
Park Tool sent me a replacement chain tool when I reported that theirs
had bent. Giro sent me replacement pads for my helmet. Both were
free of charge.
-alan
--
Alan Hoyle - alanh@unc.edu - http://www.alanhoyle.com/
"I don't want the world, I just want your half." -TMBG
Get Horizontal, Play Ultimate.
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